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Ski Rx LLC Policies

Arrival and Check-In

Please arrive 5 minutes prior to your appointment time.

Arriving late for your appointment may shorten the length of your session(s). As a courtesy to all our guests, we regret that we cannot extend your service into the next guest’s appointment time. Full charges apply for remaining portion of your session.

Out of respect for our clientele, treatments for clients arriving more than fifteen minutes late will be honored at the spa manager’s discretion.


 

Cancellation Policy

We kindly ask that any changes and cancellations are made within 24 hours.  All non-cancellations or “No-Shows” are subject to a fee of $50. By making an appointment, clients agree to this spa policy.



Payments

We accept cash, PayPal, all major credit cards, SkinRx gift certificates and personal checks. Payments are charged to your card only after your service has been completed and products purchased.

All service prices listed includes a 7% local sales tax.  Products purchased will add a 7% local sales tax.  Tips are not included in this price and are appreciated.



Refunds

Gift certificates are redeemed for the value on the gift certificate and may be exchanged between services and products.  After a service is redeemed, a refund is not granted.

SkinRx strives to give customers a satisfying experience.  If you are unsatisfied, your complaint must be made at the end of the service.  Unsatisfactory services may be eligible for similar services of the same value.



Skin RxLLC Consulting Products Satisfaction Policy

All returns must be approved by Osmosis Customer Service within 30 days of invoice date. There will be a 3% processing fee for all returns made after 30 days.



Contact Information and Emails

If you have elected to provide us with your contact information, we may provide you with service related announcements.

If you would like to update your contact information or “unsubscribe” from receiving future emails, you may do so by filling out our contact form or emailing [email protected] 



Osmosis Return Policy 

  • Items purchased from Osmosis Skincare website must be returned to Osmosis Skincare directly.
    All returns must be approved by Customer Service within 30 days of invoice date. There will be a
    3% processing fee for all returns made after 30 days.
  • Items purchased from Skin Rx LLC must be returned to Skin Rx LLC 15 days after purchase.
    There will be a 3% processing fee for all returns made after 30 days.